FAQ– Matic Cosmetics by Destiny Jones


When can I expect my order to arrive?

Please allow 1-3 business days to process the order. Once the order is shipped, it will take 3-5 days for domestic US destinations, and 10-15 days for international orders.

What are you current methods of shipping?

The current method of shipping is USPS.

If I don't like the color, can I return it?

Unfortunately we do not accept returns. However we will provide a replacement if the product arrives damaged or not as described within 14 days of receiving the package.

Can I change my order?

Once an order has been processed it cannot be changed.

Can I cancel my order?

An order can only be cancelled if it has not been shipped, typically within 12 hours.

Where can I find Lipmatic products?

Lipmatic products are sold exclusively through Matic Cosmetics.

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